Welcome to Sanctuary Premier Services. These Terms & Conditions explain the rules and guidelines for using our website, requesting a quote, booking a cleaning service, and working with our team.

By using our website or booking our services, you agree to these Terms & Conditions.

1. Company Information

This website is operated by Sanctuary Premier Services, a residential and commercial cleaning service provider serving Maryland, Northern Virginia, Washington, DC, and surrounding areas.

For questions, please contact us at:

Email: info@sanctuarypremierservices.com

2. Services

Sanctuary Premier Services provides residential and commercial cleaning services, which may include:

• Recurring cleaning
• Deep cleaning
• Move-in and move-out cleaning
• Post-construction cleaning
• Airbnb turnover cleaning
• Home organizing
• Office cleaning
• Medical and dental office cleaning
• Retail and showroom cleaning
• Property management cleaning
• Church and daycare cleaning
• Other related cleaning services

Service availability may vary based on location, property size, schedule, and the specific cleaning requirements.

3. Quotes and Pricing

Quotes are based on the information provided by the client, including property type, square footage, service requested, cleaning frequency, condition of the property, and any special requirements.

Final pricing may change if:

• The property condition is different from what was described
• Additional services are requested
• The property size is larger than originally stated
• Heavy-duty cleaning or extra time is required
• Access issues or delays occur

We will communicate any pricing changes before continuing with additional work whenever possible.

4. Booking and Scheduling

Clients may request or schedule services through our website, booking system, phone, email, or other approved communication methods.

Appointments are subject to availability. We will do our best to honor requested dates and times, but availability is not guaranteed until the appointment is confirmed.

Clients are responsible for providing accurate contact information, service address, access details, and cleaning instructions before the scheduled appointment.

5. Client Responsibilities

To help us provide the best possible service, clients are responsible for:

• Providing safe and clear access to the property
• Securing pets before the cleaning appointment
• Removing valuable, fragile, or highly personal items from cleaning areas
• Informing us of any special surfaces, materials, or cleaning restrictions
• Providing accurate service details before the appointment
• Ensuring utilities such as water and electricity are available

Sanctuary Premier Services is not responsible for delays or incomplete service caused by lack of access, unsafe conditions, missing utilities, or inaccurate information.

6. Payments

Payment terms will be provided at the time of booking or confirmation. Payment may be required before, during, or after service depending on the type of cleaning and booking arrangement.

Accepted payment methods may vary depending on the booking platform or payment processor used.

Failure to complete payment may result in cancellation of future appointments or additional collection efforts.

7. Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please notify us as early as possible.

Appointments cancelled or rescheduled with less than 24 hours’ notice may be subject to a cancellation or rescheduling fee.

If our team arrives and cannot access the property, the appointment may be treated as a late cancellation.

8. Satisfaction Guarantee

Your satisfaction is important to us. If something does not meet your expectations, please contact us within 24 hours of your service.

We will review your concern and, when appropriate, work with you to make it right. The satisfaction guarantee does not apply to issues reported after 24 hours, services outside the original scope, or areas we were unable to access during the appointment.

9. Service Limitations

For safety and quality reasons, Sanctuary Premier Services may not provide certain services, including but not limited to:

• Cleaning hazardous materials
• Mold remediation
• Pest removal
• Biohazard cleanup
• Heavy lifting
• Exterior high-window cleaning
• Moving large furniture or appliances
• Cleaning areas that are unsafe or inaccessible

We reserve the right to refuse or stop service if the property presents unsafe conditions for our team.

10. Property Damage and Liability

Our team takes great care while working in your home or business. If damage occurs, it must be reported within 24 hours of the completed service.

Sanctuary Premier Services is not responsible for:

• Pre-existing damage
• Improperly installed fixtures
• Loose, broken, or fragile items
• Normal wear and tear
• Items not properly secured before service
• Damage caused by incorrect information provided by the client

Any approved damage claims will be reviewed on a case-by-case basis.

11. Pets

We are happy to work in homes with pets. However, clients are responsible for securing pets before the appointment to ensure the safety of our team and the animals.

Sanctuary Premier Services is not responsible for pets that escape, become stressed, or interfere with the cleaning service.

12. Website Use

You agree to use this website only for lawful purposes. You may not use this website to:

Submit false or misleading information
Attempt to access restricted areas
Interfere with website functionality
Copy website content without permission
Use the website in a way that could harm the business or other users

We reserve the right to restrict access to the website if misuse is suspected.

13. Intellectual Property

All website content, including text, images, graphics, branding, layout, and design, belongs to Sanctuary Premier Services or is used with permission.

You may not copy, reproduce, distribute, or use any website content for commercial purposes without written permission.

14. Third-Party Links and Tools

Our website may include links to third-party platforms, booking systems, payment processors, or other external services.

We are not responsible for the content, privacy practices, security, or policies of third-party websites or tools. Your use of third-party services is subject to their own terms and conditions.

15. Changes to These Terms

Sanctuary Premier Services may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Terms & Conditions.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Sanctuary Premier Services
Email: info@sanctuarypremierservices.com