FAQ
Luxury cleaning services for beautiful homes and professional workspaces throughout Maryland, Northern Virginia, and Washington, DC.
General Questions
What areas do you serve?
We proudly provide residential and commercial cleaning services throughout Maryland, Northern Virginia, and Washington, DC, including Potomac, North Potomac, Bethesda, Rockville, Gaithersburg, McLean, Great Falls, Arlington, and surrounding communities.
What types of cleaning services do you offer?
We offer a full range of residential and commercial cleaning services, including recurring cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, Airbnb turnover cleaning, home organizing, office cleaning, medical and dental office cleaning, retail cleaning, property management cleaning, churches, and daycare facilities.
Are you licensed, insured, and bonded?
Yes. Sanctuary Premier Services is fully licensed, insured, and bonded, giving you complete peace of mind every time we visit.
Are your cleaning professionals background checked?
Absolutely. Every member of our team is fully vetted, professionally trained, and committed to delivering exceptional service with integrity and respect.
Booking & Scheduling
How do I schedule a cleaning?
Scheduling is easy. Simply book online through our website or contact our team to arrange a convenient date and time.
Do you offer recurring cleaning services?
Yes. We offer flexible recurring cleaning schedules, including weekly, bi-weekly, and every four weeks, depending on your needs.
Can I reschedule or cancel my appointment?
Yes. If you need to reschedule or cancel, please contact us as early as possible so we can accommodate your request.
Do you offer one-time cleaning services?
Yes. Whether you need a one-time deep cleaning, move-in/move-out cleaning, or post-construction cleaning, we’re happy to help.
During Your Cleaning
Do I need to be home during the cleaning?
Not at all. Many clients provide secure access to their home or business, allowing us to complete the service while they’re away.
Do you bring your own cleaning supplies and equipment?
Yes. Our team arrives fully equipped with professional-grade equipment and high-quality, eco-friendly cleaning products.
Are your cleaning products safe for children and pets?
Yes. We use quality cleaning products selected with the safety of your family, pets, employees, and visitors in mind.
Can I request special cleaning instructions?
Absolutely. We understand every property is unique and are happy to accommodate reasonable requests whenever possible.
Commercial Cleaning
Do you clean offices after business hours?
Yes. We offer flexible scheduling, including evenings and weekends, to minimize disruption to your business operations.
Can you customize a cleaning plan for my business?
Absolutely. We create personalized commercial cleaning plans based on your facility, schedule, and cleaning requirements.
Satisfaction
What if I'm not completely satisfied with my cleaning?
Your satisfaction is our priority. If something doesn’t meet your expectations, let us know within 24 hours, and we’ll work with you to make it right.
How do I request a quote?
You can request a free quote by contacting us directly or using our online booking or quote request form. We’ll be happy to discuss your cleaning needs and provide a personalized estimate.
Still Have Questions?
Can’t find the answer you’re looking for? Our friendly team is here to help. Contact us today, and we’ll be happy to answer your questions and help you choose the right cleaning service.