Sanctuary Premier Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, book a service, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you fill out a form, request a quote, schedule a cleaning, or contact us.

This information may include:

• Full name
• Email address
• Phone number
• Service address
• Property type
• Cleaning service requested
• Preferred service date and time
• Cleaning frequency
• Special instructions or service notes
• Any other information you choose to share with us

We may also collect basic website usage information, such as your IP address, browser type, device type, pages visited, and general website activity.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries
• Provide quotes and service information
• Schedule and manage cleaning appointments
• Communicate about your service request
• Improve our website and customer experience
• Send important updates related to your booking or inquiry
• Maintain website security and prevent misuse
• Comply with legal or business obligations

We do not sell, rent, or trade your personal information.

3. Booking and Third-Party Services

Our website may use third-party tools or platforms to help manage bookings, payments, forms, analytics, or communication. When you use these tools, your information may be processed by the third-party provider according to their own privacy policies.

These providers may include booking platforms, payment processors, email services, analytics tools, or website hosting providers.

We recommend reviewing the privacy policies of any third-party platforms you interact with through our website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance, understand visitor behavior, and enhance the user experience.

Cookies may help us:

• Remember website preferences
• Analyze website traffic
• Improve functionality
• Support marketing and advertising efforts

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. These steps may include secure website technology, limited access to personal information, and appropriate administrative safeguards.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We may share your information only when necessary to operate our business and provide our services.

This may include sharing information with:

• Booking system providers
• Payment processors
• Website hosting providers
• Email or communication tools
• Service team members
• Legal or regulatory authorities when required by law

We only share information as needed to complete the intended service or fulfill legal obligations.

7. Your Rights and Choices

You may contact us to:

• Request access to the personal information we have about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of certain communications
• Ask questions about how your information is used

To make a privacy-related request, please contact us at:

info@sanctuarypremierservices.com

8. Email Communications

If you contact us or request information, we may use your email address to respond to your inquiry or provide service-related updates.

We may also send occasional promotional or service-related messages. You may unsubscribe or request to stop receiving marketing emails at any time.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take appropriate steps to delete it.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Sanctuary Premier Services
Email: info@sanctuarypremierservices.com