At Sanctuary Premier Services, we reserve dedicated time for every appointment to ensure exceptional service for all of our clients. We understand that plans can change and will always do our best to accommodate scheduling needs.

Clients may cancel or reschedule their appointment at no charge by providing at least 24 hours’ notice before the scheduled service.

Appointments canceled less than 24 hours before the scheduled service, including same-day cancellations, will be charged 100% of the scheduled service fee.

If our cleaning professionals arrive at the property and are unable to gain access, or if service cannot be completed due to circumstances beyond our control, the appointment will be treated as a same-day cancellation and the full service fee will apply.

Clients who need to make changes to their appointment are encouraged to contact us as soon as possible. We will make every effort to accommodate rescheduling based on availability.

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Exceptions

The cancellation fee may be waived at Sanctuary Premier Services’ sole discretion in the event of:

* Verified medical emergencies
* Severe weather or natural disasters
* Other extraordinary circumstances approved by management